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Every call. A clear outcome.

From the first hello to the kitchen. Six moments, one natural conversation.

01Friday rush

The phone rings. Service carries on.

21:04. The kitchen is in full swing. A customer calls to place an order.

The customer calls
Customer

“One margherita, one diavola and a water for pickup. I’m Marta.”

“Yes, that’s everything.”
Dicanta checks & responds
dicanta

“Two pizzas and a water, €27.40. Pickup in about 30 minutes. Shall I confirm, Marta?”

From your restaurant
Service
Collection
Estimated time
30 min
Your team gets the result
Customer confirmed

Order summary

Marta

  • 1×Margherita
  • 1×Diavola
  • 1×Water

Collection · 30 min · €27.40

NewServei

A confirmed order in Servei. Your team keeps serving.

02Sold out

Off the menu. Still in the conversation.

The tiramisu is marked as sold out. Dicanta checks before confirming the order.

The customer calls
Customer

“A margherita and a tiramisu for pickup. I’m Marta.”

“Yes, just the pizza.”
Dicanta checks & responds
dicanta

“The tiramisu is sold out. Just the margherita, €11.50, for pickup in about 30 minutes?”

From your restaurant
Tiramisu
Sold out
Margherita
Available
Your team gets the result
Customer confirmed

Order summary

Marta

  • 1×Margherita

Collection · €11.50

NewServei

The sold-out dish stays off the order. The customer approves the change.

03Kitchen busy

The promise follows your kitchen.

The kitchen needs more time. You update the collection estimate.

The customer calls
Customer

“A margherita for pickup as soon as possible. I’m Marta.”

“Yes, 45 minutes is fine.”
Dicanta checks & responds
dicanta

“Tonight pickup is about 45 minutes. One margherita, €11.50. Does that work for you?”

From your restaurant
Estimated time
45 min
Set by
Your restaurant
Your team gets the result
Customer confirmed

Order summary

Marta

  • 1×Margherita

Collection · 45 min · €11.50

NewServei

The customer agrees to your estimate before the order is confirmed.

04Català / Español

The language changes. The order doesn’t.

Catalan to start. Spanish to finish. One conversation.

The customer calls
Customer

“Una diavola per recollir. Soc la Marta.”

“Y una margherita, por favor.”

“Sí, las dos. Gracias.”
Dicanta checks & responds
dicanta

“Una diavola y una margherita, 25,40 €. Para recoger en unos 30 minutos. ¿Lo confirmo, Marta?”

From your restaurant
Languages
Català / Español
Order
One summary
Your team gets the result
Customer confirmed

Order summary

Marta

  • 1×Diavola
  • 1×Margherita

Collection · €25.40

NewServei

Two languages. Two pizzas. One confirmed order.

05Change of mind

A little back and forth. One clear ticket.

A correction during the call, before anything is confirmed.

The customer calls
Customer

“Two diavolas… actually, one diavola and one margherita. Delivery to Carrer de l’Església, 12, Calella, 08370. I’m Marta.”

“Yes, that’s right.”
Dicanta checks & responds
dicanta

“One of each, delivered to that address in about 40 minutes. €27.90 including delivery. Shall I confirm, Marta?”

From your restaurant
Before
2 × Diavola
After
1 × Diavola + 1 × Margherita
Your team gets the result
Customer confirmed

Order summary

Marta

  • 1×Diavola
  • 1×Margherita

Delivery · 40 min · €27.90

Carrer de l’Església, 12 · Calella 08370

NewServei

The final choice reaches your team. The earlier version stays out of the ticket.

06Just a question

Sometimes, the answer is all they need.

A call about opening hours, without an order.

The customer calls
Customer

“Are you open on Mondays?”

Dicanta checks & responds
dicanta

“We’re closed on Mondays. We open Tuesday at one o’clock.”

From your restaurant
Monday
Closed
Tuesday
From 13:00
Your team gets the result

No order created

An opening-hours question, answered.

No order. No invoice.

The customer gets an answer. No ticket reaches the kitchen, and there’s nothing to bill.

Illustrative conversations with Aurora’s sample menu. No live call or real order.

Your kitchen. Your service.

Different orders, one idea: the phone should fit the way your restaurant works.

When the phone rings at rush hour.

Let Dicanta pick up tonight.

Tell us about your restaurant and we'll show you Dicanta answering with your own menu.

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